Order cancellation is possible upon request through our customer support page within 4 hours of placing the order with the order id.
Exception for cancellation: For items with a shelf life of less than 2 months, customised items and made-to-order items cancellation is not available.
Refund is processed if the delivered product had a quantity difference and/ or was in un-consumable conditions. (Unconsumable can mean leaking, expired or spoiled food items)
Please reach out to us on our customer support page within 24 hours of receiving the package with the order id along with pictures of the delivered package. Once the request is deemed satisfactory, we will refund the amount to the bank account within 14 days of receiving the request.
For any other reasons, exchange/refunds can not be processed due to food safety reasons. However, we are always available to hear from you and will be ready to help as much as we can.